At Noditt Host, we are committed to providing the highest quality web hosting services to our customers. We understand that there may be situations where a customer may wish to request a refund, and we have developed the following policy to ensure that all refund requests are handled fairly and transparently.
Eligibility for Refunds
Refunds are only available for customers who have purchased a web hosting plan from Noditt Host and are not satisfied with the services received. Refunds are not available for domain registrations, setup fees, or any other services provided by Noditt Host that are not part of the web hosting plan.
Clients are entitled to request a refund of their hosting services up to two times per month. To be eligible for a refund, the client must provide a valid reason for the request, such as unsatisfactory service or technical issues.
Timeframe for Refunds
Refunds will be processed within 15 days of the original purchase date. Refunds will only be granted if the customer contacts Noditt Host customer support within the first 15 days of the original purchase date and requests a refund.
Amount of Refunds
Refunds will be issued for the full amount of the original purchase price, excluding any domain registrations, setup fees, or other services not included in the web hosting plan.
Process for Requesting Refunds
Customers who wish to request a refund should contact Noditt Host customer support via email or phone. The customer support team will assist the customer in verifying their eligibility for a refund and will process the refund as soon as possible.
Exceptions to Refund Policy
Noditt Host reserves the right to refuse a refund if it determines that the customer has violated the terms of service for the web hosting plan or has engaged in any fraudulent activity.
By purchasing a web hosting plan from Noditt Host, you agree to the terms of this refund policy. If you have any questions or concerns, please do not hesitate to contact Noditt Host customer support.
Money-Back Guaranteed for 15 Days
We provide a 15-day money-back guarantee on all web hosting, reseller hosting, and VPS hosting packages with the following conditions:
- Refunds are limited to one per customer (i.e., multiple services or signups do not qualify).
- Refunds exclude the setup fee.
- Refunds do not include the cost of additional services purchased such as domain registration, migrations, dedicated IPs, or other licenses (such as LiteSpeed for VPS).
- A written request must be submitted separately from the cancellation request within 15 days of the cancellation.
- Refunds are sent within 31 days of receiving the refund request.
- Refunds are not granted to accounts closed for TOS violations.
All domain name registrations and renewals are final. Because we have to pay registry fees on our end, we cannot process refunds for these transactions.
In the rare event your domain has a misspelled word, please contact us as soon as possible so we can attempt to correct it. But we cannot assure you of a sure-shot solution.
We do not provide invoice extensions here at Noditt Host. All invoices should be paid by the due date. We do have a 4-day grace period on delinquent invoices, but if they are not paid after this, accounts will be suspended. These invoices are subject to a 15% late fee that must be paid to reactivate the account. Accounts are terminated if invoices are not paid within 14 days.
We will make every attempt possible to contact you 24 hours prior to account termination. Once the account has been terminated, all data, including backups, will be scrubbed from our servers. There is no way to recover the data once the account is terminated.
Many of our web hosting, reseller hosting, and VPS hosting packages are discounted for first-time customers.
All packages will renew at the regular rate.
We reward customers who sign up annually (12 months), biennially (24 months), and triennially (36 months) for the BEST possible pricing.
Prices are displayed on our website at the best possible rate.
This refund policy outlines the conditions under which Noditt Host will issue refunds to customers who are not satisfied with the web hosting services they have received. By providing clear guidelines and a simple process for requesting refunds, this policy helps to ensure that all refund requests are handled fairly and efficiently.